FAQs
All of your skincare queries answered
Product
Santé is handcrafted in Austria from OEKO-TEX certified fibres using a specially woven fibre designed in collaboration with medical practitioners and has an exclusive medical grade patent. Originally designed for the gentle cleansing of medical abrasions, the super soft and effective nature of the unique fibres lend themselves perfectly for daily cleansing for healthy radiant skin.
It’s simple, Santé’s reusable fibres + water protect your skin + the planet from wasteful plastic packaging and harsh chemical formulas.
Santé fibre products are handcrafted from the finest raw materials in Vorarlberg, Austria. All Santé products are individually checked for quality so that your skin stays beautiful and happy.
Made from a unique medical grade blend of soft + super-fine fibres, Santé skincare is designed to maintain the natural balance of your skin – using just water.
The unique wedge-shaped fibres, 100-times finer than a single human hair, reach deep into pores to effectively loosen, lift + remove the build-up of dirt, oils, makeup and dead skin cells by capillary action. It’s a refreshing way to cleanse + exfoliate, while being kind to the planet.
Santé skincare is 100% reusable for up to three years, unlike disposable wipes or traditional liquid + soap cleansers. When you start to notice the fibres thinning out in spots or clumping it’s time to replace your products.
If you have old Santé fibres that need to be replaced, don’t throw them away! Send them back to us for recycling. We find purposeful ways to give your old skincare fibres new life.
Santé skincare represents simplicity at its finest.
Simply wet your Santé fibre with water and squeeze out any excess. Cleanse your skin using a soft circular motion. Rinse the fibre (add a little hand-soap if necessary), pop in the Santé Laundry Bag to wash.
As a general guide;
Makeup Removers
Use: one disc per day for removal of makeup + sun cream
Face Cleanser + Face Towel
Use: daily cleansing of the face + neck, then softly drying skin
Body Cleanser
Use: soft side, daily body cleansing/logo side, twice weekly exfoliation
Men’s Cleansing Duo
Use: soft side, daily skin preparation for a seamless shave/logo side, twice weekly exfoliation
Exfoliators
Use: 1-2 times weekly
When you receive your order, machine wash your Santé fibres before first use. This removes any remaining production residue (lint, fluff) and helps to unlock the fibres full cleansing capacity.
With regular use, Santé fibres like to be washed weekly in a Santé Laundry Bag at 40-60°C, using an environmentally-friendly detergent and left to air dry. They do not like fabric softener as it can coat the fibres + reduce their effectiveness or tumble drying.
Tip: Rinse Face Cleanser/Body Cleanser under hot water after each use and hang on Santé Hook to dry, ready for the next day – wash weekly.
Tip: Hand wash Makeup Removers after use, pop in a Santé Laundry Bag ready for weekly wash, use a fresh disc each day.
Avoid leaving dirty fibres to dry-out, always rinse or hand wash with bathroom soap after each use. Hang your fibre in a well ventilated area on a Santé Hook to dry. Fibres may be soaked in Letric Soda prior to washing on a 40-60ׄ° cycle and air dry.
Skincare Specifics
The fine fibres and unique weave harness the natural skincare benefits of water, meaning its ideal for all skin types. Skin specialists – dermatest.de – tested us under dermatological conditions and confirm our skin-loving status.
NB: Avoid use on rashes, broken capillaries or varicose veins. Always test before use if you have sensitive skin.
Needing no complex ingredients, Santé’s ultra-fine fibres remove the daily build-up of impurities. It’s a kind + natural skincare solution that’s suitable for teenage + adult skin.
Yes, Santé fibres require only pure, clean water.
Regular exfoliating keeps skin smooth and pores clean by buffing away dead skin cells, providing makeup with the perfect base and nourishing oils + creams to be better absorbed.
Santé exfoliators are made from strong fibres that stimulate the skin’s surface, reaching into pores – without harsh ingredients. We recommend using light-medium pressure in a small circular motion enabling the fibres to move freely and without aggravating the skin.
Absolutely! Santé skincare is unique, pairing the natural hydrating benefits of water with a specially designed weave of fibres for optimal skin cleansing. The result leaves you with an even complexion that’s perfectly primed for the nourishing serums, oils and/or creams of your choice…or for the seamless application of makeup and fake tan.
Many people find chemical-based, acne-specific products extremely drying, and alternative cleansing products too oily – which can affect your skins natural balance.
Santé works to restore that balance by removing the build-up of oil, dirt and dead skin cells that can block pores and lead to acne. Used regularly, Santé offers an effective cleansing + exfoliating solution for acne-prone skin that doesn’t leave your skin feeling dry, tight or uncomfortable.
Sante’s skincare range is kind and caring but we always recommend testing any new cleansing regime on a small area first.
The cause and symptoms of eczema are different for everyone, but establishing a daily skincare routine and preventing your skin from drying out is a must for managing the condition. While chemical cleansers can irritate and have drying and tightening results Santé works well on eczema prone skin by harnessing the soothing benefits of water, while maintaining the hydrating benefits of your skin’s natural oils.
Sante’s skincare range is kind and caring but we always recommend testing any new cleansing routine on a small area first.
Whilst our products were originally developed for the gentle debridement of medical abrasions, as with anything that requires medical attention, we recommend you seek medical advice before use.
If you find that waterproof or long-lasting makeup doesn’t lift easily with santé + water, add more water to the fibre and hold over the area for up to 30 seconds before wiping away. Should the fibre still need a little extra help, we suggest sourcing an organic, Fair Trade coconut oil or environmentally-friendly waterproof makeup remover oil or balm to help melt away makeup.
Yes - with a little extra caution of course. Harsh rubbing and excessive tugging should be avoided when removing makeup, and even more so if you have eyelash extensions.
Using Santé + water is a gentle, effective way to remove eye makeup and still keep you false eye lashes intact. Simply hold the wet fibre over your eyelid and lightly massage the area until clean whilst being careful not to rub across your lashes.
General
If you’re not totally in love with your new Santé skincare range, no worries, you can return your items within 30 days of purchase for an exchange or refund.
All orders have a flat delivery charge of $7.95 Australia wide. Santé does not ship internationally.
Yes, Santé will arrive in a reusable, recycled box or compostable road bag.
Your new reusable skincare routine should arrive in 7-10 working days. We ship through Australia Post and you’ll receive an email with tracking information once your order is on its way.
You won’t be able to make any changes to your order once it has been placed. However if you get in touch with our Customer Care team, they’ll happily assist.
If you’re not entirely satisfied with your purchase or if any product does not perform as claimed, or is damaged / faulty, Santé will replace the product or refund your money, for a period of up to 60 days (two months) after purchase. If the option of a refund is selected original frieght costs will not be refunded.
Chat with our Customer Care team – they’ll assist you with any queries and provide you with a returns form to complete and return with your Santé fibres. Santé will happily cover any return postage + handling costs.






